FAQs

Hair Origin: BRAZILIAN, PERUVIAN, MALAYSIAN, INDIAN-  Our Virgin hair bundle is unprocessed, the cuticles are aligned in the same direction to prevent excessive shedding and tangling since it's harvested from ONE DONOR. It has been through strict quality control process ( chemical free sterilization treatment). With proper care and maintenance our hair is guaranteed to be long lasting! 

*Please note that no two bundles of Virgin hair are alike. Since each bundle is from one person it will have a different texture, wave pattern and hair color. We will strive to send you hair that matches as closely as possible*

 COLOR: Natural black (#1/1b/2) PLEASE CALL OR EMAIL FOR CUSTOM COLOR OPTIONS!

LENGTH:  12-32 inches (hair is measured stretched)

WEIGHT: 3.5oz /100g per bundle 

GRADE: 9-10A 

HAIR EXTENSION TYPE: Wefted hair used for Full Sewin, Tracks, Clip ins

How much hair needed?  For a full install 300g is recommended for the average head.

Lengths 12-14" - 2 bundles is recommended

Lengths 16-22" - 3 bundles is recommended

Lengths 22 -36" -3 to 4 or more bundles is recommended! 

                                   SHIPPING

We will process and ship all orders within 24-48 hours of authorization of your payment (EXCEPT CUSTOM, PREORDER ITEMS)

SHIPPPING: 5-10 Business days) and a tracking number for your package will be provided via email. Our system emails your order receipt as soon as your online order is complete.  We entrust Canada Post to deliver your package on time however delivery times will vary  for your area. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges.

We do ship internationally. However, we only accept PayPal from International customers. We do not accept credit card payments over the phone. International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customer’s responsibility to pay any additional taxes, fees or duties that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment. If you need additional information, please contact us.