Refund policy

Refund & Return Policy

Effective Date: July 16, 2026

Thank you for shopping with Diva Designs Hair Studio. We value our customers and are committed to providing high-quality products and services. Please review this policy carefully before completing your purchase.

All Sales Are Final

Due to the nature of our products and services, all sales are final.

Once an order has been placed and payment has been processed, orders cannot be cancelled, modified, exchanged, or refunded except as outlined in the limited exceptions below.

Customers are responsible for reviewing all product details, including descriptions, measurements, colours, textures, quantities, and order information before completing their purchase.

Digital Products

Due to the nature of digital products and the ability to instantly access and download purchased files, we do not offer refunds, exchanges, or cancellations once a digital product purchase has been completed.

All digital product sales are final once payment has been processed and access to the product has been provided.

Returns & Eligible Exceptions

Although all sales are final, we may accept returns or exchanges in limited circumstances, including:

The item received is defective.
The item received is damaged during shipping.
The incorrect item was sent.

If you believe your order qualifies for an exception, you must contact us within 14 days of receiving your order at:

Email: divadesigns_divine@yahoo.ca

Items returned without prior approval will not be accepted.

Return Conditions

To be eligible for an approved return:

The item must be in the same condition as received.
The item must be unworn, unused, unaltered, and in its original packaging.
All tags, accessories, and original packaging must be included.
Proof of purchase must be provided.

Customers are responsible for ensuring items are returned in the required condition. Items that do not meet these requirements may be refused.

Hair Product Inspection Before Installation or Use

Customers must inspect all hair products immediately upon receiving their order and before any installation, cutting, colouring, bleaching, washing, styling, or other alterations.

Once a hair product has been installed, worn, altered, processed, washed, or used, it is considered final sale and is not eligible for return, exchange, or refund.

This includes, but is not limited to:

Human hair extensions.
Wigs.
Bundles.
Closures.
Frontals.

Colour, Texture & Appearance Disclaimer

Due to differences in lighting, screen settings, photography, and the natural characteristics of human hair, slight variations in colour, texture, curl pattern, length, or appearance may occur.

These natural variations do not qualify as defects and are not eligible for returns, exchanges, or refunds.

Customers are encouraged to review product descriptions, photos, and available information carefully before purchasing.

Incorrect Customer Selection

Customers are responsible for selecting the correct product specifications before completing their purchase, including:

Colour.
Length.
Texture.
Size.
Quantity.
Product type.

Incorrect selections made by the customer are not eligible for refunds, exchanges, or returns.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at:

Email: divadesigns_divine@yahoo.ca

Please include:

Your order number.
A description of the issue.
Clear photographs of the item and packaging.

We will review your request and determine the appropriate resolution.

Approved Returns

If a return request is approved, Diva Designs Hair Studio will provide instructions on how and where to return the item.

Customers may be responsible for return shipping costs unless the return is due to an error made by Diva Designs Hair Studio or a defective product.

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your return.

If approved:

Exchanges or replacements will be processed as soon as possible, subject to product availability.
Approved refunds will be issued to the original payment method.

Please note that refund processing times may vary depending on your bank, credit card provider, or payment service.

Refused or Unclaimed Packages

Orders that are refused or not claimed by the customer from the shipping carrier are not eligible for refunds.

Any additional shipping costs, return shipping fees, or carrier charges resulting from refused or unclaimed packages may be the responsibility of the customer.

Non-Returnable Items

The following items cannot be returned or refunded:

Digital products.
Custom-made or personalized products.
Special orders.
Wigs, extensions, bundles, closures, and frontals that have been opened, worn, installed, altered, or used.
Hair care and personal care products that have been opened.
Sale items.
Gift cards.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact:

Diva Designs Hair Studio
Toronto, Ontario, Canada
Email: divadesigns_divine@yahoo.ca